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FAQ’s

Newquay holiday apartments.

How do I get keys for the property?

Once your balance payment has been received we will send you your final confirmation. This will include route and access details for your chosen property.


What time can I gain entry to the property?

Unless otherwise stated in the property description or the route details you are allowed entry into the property from 3.30 pm on the specified changeover day.  Occasionally early entry is permitted by prior permission via Newquay Holiday Lettings or your 24 hour guest telephone number.

 
What time do I need to vacate the property?

To enable the property managers sufficient time to clean between changeover periods you are asked to vacate the property by 9.30 am on the day of departure.  There may be occasions when you can arrange a late departure but this has to be done in advance with Newquay Holiday Lettings.  Any guests who do not depart on time and delay housekeeping will be charged. 


What happens if I am late arriving to the property?

Once you have received your access details you are free to arrive at any time after your specified arrival time.

 
Who do I contact if there is a problem?

In the event of a problem you should contact the number provided in your accommodation arrival details.

 

Do I need to bring bedding etc?

Bed linen is provided in all of our properties and most supply towels as well. Please check the property’s accommodation description, as this will tell you the relevant information. Bed linen for cots  and beach towels are not provided.

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